We are committed to responsible lending
The reason customer stay is us is because we treat our customers the way we would want to be treated. Easy Financing ensures that it upholds the highest standards as a responsible lender. What does this mean?
We may ask you questions about your financial situation
Everyone’s financial situation is different and everyone has different financial needs. In order to understand your situation we may ask you about your income or benefits, your expenses such as rent or your debts. We are not being nosey. It would not be good for anyone if you borrowed money you couldn’t pay back. Giving us some information about your financial situation helps us work out if you can afford a loan.
We may ask you to provide us with documents
The law requires us to do certain things before we lend you money. In order to comply with the law and to make sure we have assessed your financial situation, we may ask you to provide us with the following types of documents:
- Proof of identity such as a drivers licence or passport
- Proof of your bank account
- Proof of income such as a payslip
We may also need to talk to your employer to confirm your employment, after obtaining your permission.
We will help understand your lending requirements and your commitment to us if you borrow from us
We will ask you how much you want to borrow, how long you need a loan, what you need the loan for and when you think you can repay it. Once we have a look at your situation, we may talk to you about changing the term or repayment plan if that we think the change is more suited to your financial situation.
We will make our terms and conditions available to you before you borrow money from us so you understand what your commitments are. We will also let you know the costs associated with borrowing money from us before you borrow from us.
We will help you if things go wrong
We understand that things come up. If you find you are having difficulty making repayments, you should contact us as soon as possible. You should contact us as early as possible so that we can make arrangements to help you out. There are many ways you can get in touch with us.
We will protect your information
We are committed to protecting your personal information. Your privacy matters to us and you can be rest assured that your personal information will be protected. We have implemented security measures to protect your information when you send us your application or you send us your documents. We will also ensure that we have security on the storage of your information in our systems.
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